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HICL · Managed IT & AMC

Managed IT & AMC

We run your IT. You run your business.

Support team at work 10 solutions inside
Overview

Annual maintenance contracts and fully managed services — monitored, maintained and continuously improved by a dedicated team, with an organized online ticketing system and 24/7 availability nationwide.

What's included

Every solution under Managed IT & AMC.

Monitoring

Round-the-clock monitoring of servers, networks and critical services.

Reporting

Regular, readable reports — you always know the state of your IT.

Maintenance

Preventive maintenance and regular checks on software updates.

Improvement

Continuous improvement — your infrastructure gets better every quarter.

Remote Support

Fast remote assistance the moment something needs attention.

Proactive Support

Catch issues before downtime — ensure “no” hardware failures.

Online Ticketing

Organized ticketing with quick response from the service team.

Desktop & Onsite Support

Hands-on help for users and hardware, at your site.

Data Recovery

Recover lost data from failed drives and corrupted systems.

Business Relocation

Move offices without losing a day — we relocate your IT safely.

Team celebrating a win
Why HICL

An SLA you will actually feel.

  • 24/7 availability, nationwide across KSA
  • Organized online ticketing — nothing gets lost
  • Quick response from the service team
  • Preventive visits, not just firefighting
  • Quarterly reviews and improvement plans
Our process

How we deliver — every time.

01 — ConsultPre-sales consultation: requirements, site survey, right-fit design.
02 — SupplyGenuine equipment and licensing from our brand partnerships.
03 — ImplementInstallation, configuration and migration by specialized engineers.
04 — TrainHandover with documentation and staff training.
05 — Support24/7 support and AMC — monitoring, ticketing, proactive care.
Common questions

Before you ask.

What does an AMC cost?
It depends on device count, sites and response tier — tell us your environment and you will have a clear quotation within one business day.
Do you support equipment you did not supply?
Yes. After an onboarding audit we take over existing infrastructure of any brand.
How do we raise a ticket?
Phone, WhatsApp, email or the online ticketing portal — every request is logged, tracked and reported.

Let's plan your managed it & amc project.

Tell us what you need — we respond within one business day.

Request a quote